{"id":13,"date":"2026-08-04T15:33:00","date_gmt":"2026-08-04T08:33:00","guid":{"rendered":"https:\/\/dev.topzoo.vn\/?page_id=13"},"modified":"2026-08-19T16:49:11","modified_gmt":"2026-08-19T09:49:11","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/dev.topzoo.vn\/chinh-sach-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i \u2013 tr\u1ea3 h\u00e0ng"},"content":{"rendered":"\r\n

Ch\u00ednh s\u00e1ch \u0111\u1ed5i – tr\u1ea3 h\u00e0ng<\/h1>\r\n

Vui l\u00f2ng \u0111\u1ecdc k\u1ef9 c\u00e1c \u0111i\u1ec1u ki\u1ec7n d\u01b0\u1edbi \u0111\u00e2y tr\u01b0\u1edbc khi g\u1eedi y\u00eau c\u1ea7u \u0111\u1ed5i ho\u1eb7c tr\u1ea3 h\u00e0ng.<\/p>\r\n

1. \u0110i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng<\/h2>\r\n
TopZoo h\u1ed7 tr\u1ee3 \u0111\u1ed5i ho\u1eb7c tr\u1ea3 h\u00e0ng mi\u1ec5n ph\u00ed trong v\u00f2ng 07 ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn h\u00e0ng, khi \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/div>\r\n
    \r\n
  • S\u1ea3n ph\u1ea9m ch\u01b0a qua s\u1eed d\u1ee5ng, c\u00f2n nguy\u00ean v\u1eb9n, \u0111\u1ea7y \u0111\u1ee7 tem, nh\u00e3n, ph\u1ee5 ki\u1ec7n v\u00e0 bao b\u00ec g\u1ed1c (n\u1ebfu c\u00f3).<\/li>\r\n
  • Kh\u00e1ch h\u00e0ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin \u0111\u01a1n h\u00e0ng ho\u1eb7c h\u00f3a \u0111\u01a1n mua h\u00e0ng \u0111\u1ec3 \u0111\u1ed1i chi\u1ebfu.<\/li>\r\n
  • S\u1ea3n ph\u1ea9m thu\u1ed9c m\u1ed9t trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:\r\n
      \r\n
    • B\u1ecb l\u1ed7i k\u1ef9 thu\u1eadt ho\u1eb7c l\u1ed7i ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\r\n
    • TopZoo giao sai s\u1ea3n ph\u1ea9m, sai s\u1ed1 l\u01b0\u1ee3ng, sai k\u00edch th\u01b0\u1edbc ho\u1eb7c sai ph\u00e2n lo\u1ea1i so v\u1edbi \u0111\u01a1n \u0111\u1eb7t h\u00e0ng.<\/li>\r\n
    • S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n v\u00e0 \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn l\u00e0 do \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n ho\u1eb7c TopZoo.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n

      2. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng h\u1ed7 tr\u1ee3 \u0111\u1ed5i \u2013 tr\u1ea3<\/h2>\r\n
      TopZoo xin ph\u00e9p t\u1eeb ch\u1ed1i c\u00e1c y\u00eau c\u1ea7u \u0111\u1ed5i \u2013 tr\u1ea3 trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/div>\r\n
        \r\n
      • Y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c g\u1eedi sau 07 ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y kh\u00e1ch h\u00e0ng nh\u1eadn h\u00e0ng.<\/li>\r\n
      • S\u1ea3n ph\u1ea9m \u0111\u00e3 qua s\u1eed d\u1ee5ng, b\u1ecb h\u01b0 h\u1ecfng do l\u1ed7i t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng ho\u1eb7c kh\u00f4ng c\u00f2n nguy\u00ean tr\u1ea1ng khi nh\u1eadn.<\/li>\r\n
      • Thi\u1ebfu tem, nh\u00e3n, ph\u1ee5 ki\u1ec7n, bao b\u00ec ho\u1eb7c h\u00f3a \u0111\u01a1n\/ch\u1ee9ng t\u1eeb mua h\u00e0ng (n\u1ebfu \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u1ec3 \u0111\u1ed1i chi\u1ebfu).<\/li>\r\n
      • \u0110\u1ed1i v\u1edbi th\u1ee9c \u0103n, b\u00e1nh th\u01b0\u1edfng ho\u1eb7c c\u00e1c s\u1ea3n ph\u1ea9m ti\u00eau d\u00f9ng d\u00e0nh cho th\u00fa c\u01b0ng<\/strong> \u0111\u00e3 m\u1edf bao b\u00ec: TopZoo kh\u00f4ng h\u1ed7 tr\u1ee3 \u0111\u1ed5i \u2013 tr\u1ea3 nh\u1eb1m \u0111\u1ea3m b\u1ea3o v\u1ec7 sinh v\u00e0 an to\u00e0n cho th\u00fa c\u01b0ng, ngo\u1ea1i tr\u1eeb tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1ecb l\u1ed7i t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t.<\/li>\r\n<\/ul>\r\n

        3. Th\u00f4ng tin c\u1ea7n cung c\u1ea5p khi g\u1eedi y\u00eau c\u1ea7u<\/h2>\r\n
        \u0110\u1ec3 TopZoo c\u00f3 th\u1ec3 x\u1eed l\u00fd y\u00eau c\u1ea7u nhanh ch\u00f3ng, vui l\u00f2ng chu\u1ea9n b\u1ecb c\u00e1c th\u00f4ng tin sau:<\/div>\r\n
          \r\n
        • H\u00ecnh \u1ea3nh ho\u1eb7c video th\u1ec3 hi\u1ec7n r\u00f5 t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m.<\/li>\r\n
        • H\u00ecnh \u1ea3nh bao b\u00ec, tem nh\u00e3n (n\u1ebfu c\u00f3).<\/li>\r\n
        • M\u00f4 t\u1ea3 chi ti\u1ebft v\u1ea5n \u0111\u1ec1 g\u1eb7p ph\u1ea3i.<\/li>\r\n
        • C\u00e1c th\u00f4ng tin kh\u00e1c theo y\u00eau c\u1ea7u c\u1ee7a b\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (n\u1ebfu c\u1ea7n).<\/li>\r\n<\/ul>\r\n
          L\u01b0u \u00fd: Vi\u1ec7c kh\u00f4ng cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 b\u1eb1ng ch\u1ee9ng c\u00f3 th\u1ec3 l\u00e0m k\u00e9o d\u00e0i th\u1eddi gian x\u1eed l\u00fd ho\u1eb7c d\u1eabn \u0111\u1ebfn vi\u1ec7c y\u00eau c\u1ea7u kh\u00f4ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n \u0111\u01b0\u1ee3c ph\u00ea duy\u1ec7t.<\/div>\r\n

          4. Chi ph\u00ed v\u1eadn chuy\u1ec3n<\/h2>\r\n
            \r\n
          • Tr\u01b0\u1eddng h\u1ee3p l\u1ed7i thu\u1ed9c v\u1ec1 TopZoo ho\u1eb7c nh\u00e0 s\u1ea3n xu\u1ea5t:<\/strong> TopZoo s\u1ebd ch\u1ecbu 100% chi ph\u00ed v\u1eadn chuy\u1ec3n hai chi\u1ec1u<\/strong> ph\u00e1t sinh trong qu\u00e1 tr\u00ecnh \u0111\u1ed5i ho\u1eb7c tr\u1ea3 h\u00e0ng.<\/li>\r\n
          • Tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i ho\u1eb7c tr\u1ea3 theo nhu c\u1ea7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> Kh\u00e1ch h\u00e0ng ch\u1ecbu ph\u00ed x\u1eed l\u00fd t\u1eeb 15% \u0111\u1ebfn 20% gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m<\/strong> (n\u1ebfu \u00e1p d\u1ee5ng) v\u00e0 to\u00e0n b\u1ed9 chi ph\u00ed v\u1eadn chuy\u1ec3n li\u00ean quan.<\/li>\r\n<\/ul>\r\n

            5. Ch\u00ednh s\u00e1ch ho\u00e0n ti\u1ec1n<\/h2>\r\n
            Sau khi y\u00eau c\u1ea7u tr\u1ea3 h\u00e0ng \u0111\u01b0\u1ee3c ki\u1ec3m tra v\u00e0 ph\u00ea duy\u1ec7t, gi\u00e1 tr\u1ecb ho\u00e0n tr\u1ea3 s\u1ebd \u0111\u01b0\u1ee3c ho\u00e0n d\u01b0\u1edbi h\u00ecnh th\u1ee9c Voucher TopZoo<\/strong> c\u00f3 gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi s\u1ed1 ti\u1ec1n \u0111\u01b0\u1ee3c ho\u00e0n.<\/div>\r\n
            TopZoo kh\u00f4ng h\u1ed7 tr\u1ee3 ho\u00e0n ti\u1ec1n b\u1eb1ng ti\u1ec1n m\u1eb7t ho\u1eb7c ho\u00e0n v\u1ec1 th\u1ebb ng\u00e2n h\u00e0ng, v\u00ed \u0111i\u1ec7n t\u1eed (MoMo) hay c\u00e1c ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n kh\u00e1c<\/strong>.<\/div>\r\n

            6. Ki\u1ec3m tra h\u00e0ng ho\u00e0n<\/h2>\r\n
            Sau khi nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng ho\u00e0n, TopZoo s\u1ebd ti\u1ebfn h\u00e0nh ki\u1ec3m tra \u0111\u1ec3 \u0111\u1ed1i chi\u1ebfu v\u1edbi th\u00f4ng tin trong y\u00eau c\u1ea7u \u0111\u1ed5i \u2013 tr\u1ea3 tr\u01b0\u1edbc khi \u0111\u01b0a ra k\u1ebft qu\u1ea3 x\u1eed l\u00fd.<\/div>\r\n
              \r\n
            • Kh\u00e1ch h\u00e0ng vui l\u00f2ng g\u1eedi \u0111\u1ea7y \u0111\u1ee7 c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u0103ng k\u00fd tr\u1ea3 c\u00f9ng v\u1edbi ph\u1ee5 ki\u1ec7n, qu\u00e0 t\u1eb7ng (n\u1ebfu c\u00f3).<\/li>\r\n
            • Tr\u01b0\u1eddng h\u1ee3p TopZoo nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng ho\u00e0n nh\u01b0ng thi\u1ebfu s\u1ea3n ph\u1ea9m ho\u1eb7c thi\u1ebfu m\u1ed9t ph\u1ea7n h\u00e0ng h\u00f3a<\/strong> so v\u1edbi y\u00eau c\u1ea7u, b\u1ed9 ph\u1eadn Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 \u0111\u1ec3 th\u00f4ng b\u00e1o v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng g\u1eedi b\u1ed5 sung trong th\u1eddi gian quy \u0111\u1ecbnh.<\/li>\r\n
            • N\u1ebfu kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3n h\u1ed3i, kh\u00f4ng g\u1eedi b\u1ed5 sung h\u00e0ng h\u00f3a theo th\u1eddi gian quy \u0111\u1ecbnh ho\u1eb7c TopZoo c\u00f3 c\u0103n c\u1ee9 x\u00e1c \u0111\u1ecbnh y\u00eau c\u1ea7u \u0111\u1ed5i \u2013 tr\u1ea3 c\u00f3 d\u1ea5u hi\u1ec7u gian l\u1eadn (v\u00ed d\u1ee5: c\u1ed1 \u00fd kh\u00f4ng g\u1eedi s\u1ea3n ph\u1ea9m nh\u01b0ng v\u1eabn y\u00eau c\u1ea7u ho\u00e0n ti\u1ec1n), TopZoo c\u00f3 quy\u1ec1n:\r\n
                \r\n
              • T\u1eeb ch\u1ed1i ho\u1eb7c h\u1ee7y y\u00eau c\u1ea7u \u0111\u1ed5i \u2013 tr\u1ea3.<\/li>\r\n
              • Kh\u00f4ng th\u1ef1c hi\u1ec7n ho\u00e0n ti\u1ec1n ho\u1eb7c ho\u00e0n voucher \u0111\u1ed1i v\u1edbi y\u00eau c\u1ea7u \u0111\u00f3.<\/li>\r\n<\/ul>\r\n<\/li>\r\n
              • Trong tr\u01b0\u1eddng h\u1ee3p ph\u00e1t sinh tranh ch\u1ea5p, quy\u1ebft \u0111\u1ecbnh cu\u1ed1i c\u00f9ng s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a ra d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 \u0111\u1ed1i chi\u1ebfu \u0111\u01a1n h\u00e0ng, h\u00e0ng h\u00f3a th\u1ef1c t\u1ebf nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 c\u00e1c b\u1eb1ng ch\u1ee9ng do hai b\u00ean cung c\u1ea5p.<\/li>\r\n<\/ul>\r\n","protected":false},"excerpt":{"rendered":"

                Ch\u00ednh s\u00e1ch \u0111\u1ed5i – tr\u1ea3 h\u00e0ng Vui l\u00f2ng \u0111\u1ecdc k\u1ef9 c\u00e1c \u0111i\u1ec1u ki\u1ec7n d\u01b0\u1edbi \u0111\u00e2y tr\u01b0\u1edbc khi g\u1eedi y\u00eau c\u1ea7u \u0111\u1ed5i ho\u1eb7c tr\u1ea3 h\u00e0ng. 1. \u0110i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng TopZoo h\u1ed7 tr\u1ee3 \u0111\u1ed5i ho\u1eb7c tr\u1ea3 h\u00e0ng mi\u1ec5n ph\u00ed trong v\u00f2ng 07 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn h\u00e0ng, khi \u0111\u00e1p \u1ee9ng […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.topzoo.vn\/api\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.topzoo.vn\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.topzoo.vn\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.topzoo.vn\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.topzoo.vn\/api\/wp\/v2\/comments?post=13"}],"version-history":[{"count":3,"href":"https:\/\/dev.topzoo.vn\/api\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":13471,"href":"https:\/\/dev.topzoo.vn\/api\/wp\/v2\/pages\/13\/revisions\/13471"}],"wp:attachment":[{"href":"https:\/\/dev.topzoo.vn\/api\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}