Shipping Policy

Shop with peace of mind — we’ll take care of the delivery for you!

1. Delivery Coverage

TopZoo delivers nationwide through our partner Giao Hàng Tiết Kiệm (GHTK), from the nearest warehouse directly to your doorstep.

2. Shipping Fees

Shipping fees are automatically calculated based on the distance from the warehouse to your delivery address and clearly displayed at Checkout. If you change your delivery address, the shipping fee will be updated immediately.

3. Delivery Time

The estimated delivery time is displayed as a date range (for example, “15/06 – 17/06”) and can be viewed directly on the product page or at Checkout. Actual delivery times may vary depending on the delivery area.

4. Free Shipping

  • Promotional Programs: Orders that meet the minimum purchase value will qualify for free shipping. If the actual shipping fee exceeds the maximum amount covered by the promotion, you will be responsible for the difference.
  • Membership Tiers: Certain membership tiers are eligible for free shipping when the order meets the applicable conditions.

5. Order Tracking

After placing your order, you will receive a confirmation via Zalo OA or SMS. You can check your order status at any time in the Order History section of your account.

6. Contact Us

If you need assistance, please contact us through the following channels:
Hotline: 0834502000 or 0834567568
Email: tim@cityzoo.vn
Address: TOPZOO COMPANY LIMITED, 146D4 Nguyen Van Huong, An Khanh Ward, Ho Chi Minh City, Vietnam.