Privacy Policy

Shop for your pets with peace of mind. Your personal information is always protected by TopZoo!

1. Personal Data We Collect

• Phone number, full name, email address, delivery address, payment method, order information, and return or exchange requests.

2. Purpose of Data Use

• Create accounts, authenticate logins, and manage user sessions.
• Process orders and payments, calculate shipping fees, and arrange deliveries.
• Send transaction notifications (order status, payment confirmations, and refund updates).
• Process return and exchange requests and refunds.
• Calculate membership tiers and apply promotions and referral programs.
• Provide customer support and prevent fraud.

3. Data Sharing

• Giao Hàng Tiết Kiệm (GHTK): Name, phone number, and address — for delivery services.
• MoMo: Payment requests and order amounts — for payment processing.
• Zalo OA / SMS: Phone number and notification content — for sending transaction notifications.
• Government authorities: When required by applicable law.

4. Your Rights

• Access a copy of the personal data that TopZoo stores about you.
• Correct your personal information through the profile page on the application/website.
• Delete your account through your profile settings.
• Withdraw your consent to MoMo payment tokens or marketing notifications.
• File a complaint with the competent authorities if your data protection rights are violated.

5. Use of Cookies

6. Contact Us