Terms and Conditions

Welcome to TopZoo — your trusted destination for pet care! By using the TopZoo website or application, you agree to the terms below.

1. Eligibility

You must be 18 years of age or older to create an account or place an order. Customers without an account can still make purchases but will not have access to order history or membership benefits.

2. Account

  • Register using your phone number and verify your account through an OTP sent via Zalo OA (or SMS).
  • Each phone number can only be used to create one account.
  • First-time registration immediately receives a 10% discount on the first order.
  • You can delete your account at any time through your profile settings.

3. Products and Pricing

  • Prices are displayed in VND and include applicable taxes.
  • The applicable price is the price at the time you complete payment and may differ from the price when the item was added to your cart.
  • Inventory is only reserved when you proceed with payment, not when an item is added to your cart.

4. Orders

  • Regular Order: Make a one-time purchase through the shopping cart.
  • Reorder: Purchase items again from a previous order.
  • Scheduled Order: Schedule automatic deliveries on a weekly, monthly, or quarterly basis, with payment required via MoMo. Prices and inventory are determined at the time of each delivery. You will receive a 5% discount on products purchased through scheduled orders.
After placing an order, you will receive a confirmation via Zalo OA or SMS.

5. Payment

The following payment methods are accepted (only one method can be selected for each order):
  • MoMo Wallet (can be saved for future payments)
  • COD – Cash on Delivery

6. Vouchers and Promotions

  • Vouchers are applied during checkout, subject to applicable conditions such as expiration date, minimum order value, and membership tier.
  • Promotional programs may be changed or ended at any time.
  • Whether multiple promotions can be combined depends on the configuration of each promotional program.

7. Membership and Referrals

  • TopZoo offers a membership tier program based on total annual spending, with benefits such as exclusive discounts and special vouchers.
  • You can refer friends using a referral code — both you and your friend can receive a voucher reward of up to VND 50,000 when the referred customer completes their first order.

8. Prohibited Activities

  • Creating multiple accounts to abuse registration offers, vouchers, or referral rewards.
  • Submitting fraudulent return or exchange requests.
  • Using automated tools (bots, scrapers) to access the service.
  • Interfering with the operation of the system.

9. Changes to These Terms

TopZoo may update these terms from time to time. When there are significant changes, we will notify you via Zalo OA or SMS. Continued use of the service means that you accept the updated terms.

10. Contact Us

If you need assistance, please contact us through the following channels:
Hotline: 0834502000 or 0834567568
Email: tim@cityzoo.vn
Address: TOPZOO COMPANY LIMITED, 146D4 Nguyen Van Huong, An Khanh Ward, Ho Chi Minh City, Vietnam.